Shipping
Ground shipping is always FREE at Maxi Scientific, no minimum purchase amount required! We also offer the option to purchase expedited shipping, in case you need something really soon, simply reach out to us for a quote!
We require our awesome customers to pay for freight and rush shipments (because those are usually more money than our margins), but even so, we ALWAYS work to get you the best rates!
Returns
We’ll accept any returns of unused products for any reason, within 30 days of your purchase! This excludes chemicals, large lab equipment, and items which need to be shipped in a cold environment/container.
Sterile items should be in their original packaging, unopened/pierced (watch where you put that box cutter!). Please email clientservices@maxisci.com to initiate the return process.
Return Shipping
We will pay for return GROUND shipping (we can't pay for freight returns; we always do our best to make sure that what you're buying is just what you need!) if the reason for your return was due to our error; if you just decide to change your mind and don’t want the product any more, you will have to pay to send it back to us (and we’ll get you the cheapest shipping option available!).
However, we know that going through the return process is time-consuming, so we’ll happily provide you with samples, and as much information as we possibly can, to ensure that you’re ordering exactly what you need!
Got any more questions? Email us at clientservices@maxisci.com!